Privacy Policy

1. Introduction

Electra Flow Control Pvt. Ltd. (“Electra”, “we”, “our”, or “us”) operates the website electrasols.com. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or submit an enquiry.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

Electra Flow Control Pvt. Ltd. Pillar No. 58, Glass House, Sy. No. 407/1A & 408/1A, Medchal Checkpost, Malkajgiri, Medchal, Telangana – 501401, India

Email: info@electrasols.com Phone: +91 9014543987

3. Information We Collect

We collect information in the following ways:

a) Information you provide directly

  • Name
  • Company name
  • Phone number
  • Email address
  • Enquiry or message submitted via our contact form or lead for
b) Information collected automatically

  • IP address and browser type
  • Pages visited and time spent on site
  • Device type (desktop or mobile)
  • Referring website or search query
  • Cookie data

    • c) Third-party toolsWe use the following tools on our website which may collect data independently:

    • Google Analytics 4 (GA4) — website traffic and behaviour tracking
    • Google Tag Manager (GTM) — tag and event management
    • Google Ads — conversion tracking for ad clicks and form submissions
    • WhatsApp — if you click the WhatsApp button, you are redirected to WhatsApp’s platform, which is governed by WhatsApp’s own privacy policy

    4. How We Use Your Information

    We use the information we collect to:

    • Respond to your enquiries and provide product or pricing information
    • Follow up on submitted quotation requests
    • Improve our website performance and user experience
    • Track which pages and products are most relevant to visitors
    • Measure the effectiveness of our advertising campaigns
    • Comply with applicable legal obligations

    We do not use your personal information for automated decision-making or profiling.

    5. Legal Basis for Processing

    We process your personal data on the following grounds:

    • Consent — when you voluntarily submit a form or contact us
    • Legitimate interest — to improve our services and communicate with prospective clients
    • Legal obligation — where required by Indian law

    6. Cookies

    We process your personal data on the following grounds:Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

    We use the following types of cookies:

    Cookie Type Purpose
    Essential Required for the website to function
    Analytics Used by Google Analytics to track visitor behaviour
    Advertising Used by Google Ads to measure ad performance and conversions
    You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain website functionality.

    7. Data Sharing

    We do not sell, rent, or trade your personal information. We may share data with:

    • Google LLC — for analytics and advertising measurement purposes
    • Service providers — who assist us in operating our website and conducting our business, under strict confidentiality agreements
    • Legal authorities — if required to do so by law or in response to valid legal requests

    All third-party tools we use are bound by their own privacy policies.

    8. Data Retention

    We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry form submissions are retained for a period of 24 months unless you request deletion earlier.

    9. Your Rights

    Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your personal data
    • Withdraw consent at any time
    • Raise a grievance regarding data processing

    To exercise any of these rights, contact us at: info@electrasols.com

    We will respond to all requests within 30 days.

    10. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

    11. Third-Party Links

    Our website may contain links to third-party websites including Electra Automation (electraautomation.com) and WhatsApp. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

    12. Children’s Privacy

    Our website is intended for business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

    13. Changes to This Policy

    We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically

    14. Contact Us

    For any questions, concerns, or data requests related to this Privacy Policy, please contact:

    Electra Flow Control Pvt. Ltd. Email: info@electrasols.com Phone: +91 9014543987 Website: www.electrasols.com